Last Updated: 1/23/2026

This Refund Policy outlines the terms under which NorthArc Labs handles refunds, replacements, and order issues. By placing an order on our website, you agree to the policy outlined below.

1. All Sales Are Final

Due to the nature of our products, all sales are final.

We do not offer:

  • Refunds

  • Returns

  • Exchanges

Once an order has been placed and processed, it cannot be reversed.

2. No Refunds for Misuse or Incorrect Orders

Refunds will not be issued for:

  • Improper or unintended use of products

  • Customer error (including incorrect product selection)

  • Failure to read product descriptions or policies

  • Change of mind after purchase

Customers are responsible for reviewing all product details before ordering.

3. Damaged, Defective, or Incomplete Orders

If your order arrives:

  • Damaged

  • Defective

  • Missing items

You must contact us within a reasonable timeframe after delivery with:

  • Your order number

  • A clear description of the issue

  • Supporting photos, if requested

All claims are reviewed on a case-by-case basis. Approved claims may result in a replacement or store credit at our discretion.

4. Lost or Stolen Packages

Once an order is marked as delivered by the carrier, NorthArc Labs is not responsible for:

  • Lost packages

  • Stolen packages

  • Packages delivered to incorrect addresses provided by the customer

We are unable to issue refunds or replacements in these situations.

5. Chargebacks & Payment Disputes

Initiating a chargeback without contacting NorthArc Labs first may result in:

  • Immediate account suspension

  • Cancellation of pending orders

  • Permanent restriction from future purchases

We encourage customers to contact us directly to resolve any concerns.

6. Exceptions & Discretion

Any exceptions to this Refund Policy are made solely at the discretion of NorthArc Labs and do not establish a precedent for future cases.

7. Policy Modifications

NorthArc Labs reserves the right to modify this Refund Policy at any time.
Updates take effect immediately upon posting on the website.

8. Contact Information

For refund-related questions or order issues, contact:

NorthArc Labs
📧 Email: info@northarclabs.com
🌐 Website: www.northarclabs.com

Warning

All products offered by NorthArc Labs are sold strictly for laboratory research purposes. They are not for human or animal use, including consumption, injection, inhalation, topical application, or any diagnostic, therapeutic, or clinical use. Products must not be used in foods, drugs, cosmetics, medical devices, or any clinical applications.

NorthArc Labs makes no claims of safety or efficacy; all information provided is for educational and research purposes only and has not been evaluated by the U.S. FDA or any other regulatory authority. NorthArc Labs is a chemical supplier only. It is not a compounding pharmacy, compounding facility, or outsourcing facility as defined under Sections 503A or 503B of the Federal Food, Drug, and Cosmetic Act. By purchasing from NorthArc Labs, you confirm you are qualified and authorized to handle research chemicals responsibly and in compliance with all applicable laws. NorthArc Labs disclaims all liability for misuse or improper handling.